I was recently contacted to work on a computer where she said her Gmail was no longer working. She was using Outlook 2013 and had no longer been receiving any Gmail messages. In the past, I would have gone into her Gmail account and turned on the toggle to Allow Less Secure Apps. That isn’t there anymore.
While the easiest way to resolve the issue is to use Gmail in a browser instead of Outlook, I was intrigued. It turns out, for an older mail client, you need to do something different. After poking around, I found out you need to generate a special password in your Gmail account and use that as the password in Outlook. It’s not that simple of course, because first you need to turn on 2 factor authentication in Gmail. It sounds more complicated than it is, and it’s no doubt more complicated than it needs to be, but if you are using an older email client and want to use your Gmail account, that’s what you have to do. For a written explanation of how to do all that, go HERE. If you prefer a YouTube video showing what to do, then try THIS.
Now, just in case you thought Gmail was being persnickety, Carol told me her iCloud account wasn’t working anymore in her Outlook. She’s using a current Office 365, so that seemed strange to me, because it was the same problem. It turns out the issue is with using 2 factor authentication on Apple, which is the correct thing to do. She sent me an article on it, and it turns out to be the same thing as the Gmail problem. There’s a way to generate an app specific password in iCloud that has to be used with Outlook. The article from Microsoft is HERE.
It’s not as bad as it sounds, just something ‘new’ that needs to be done. Comments are closed.
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